Refund and Returns Policy

At Mjbracket, we understand that sometimes a phone stand may not meet your expectations, and we aim to make the refund and returns process fair, simple, and transparent. This Refund and Returns Policy applies to all purchases of our phone stands, with clear terms that avoid complexity or hidden conditions. We do not make exaggerated promises about our return services; instead, we commit to handling every request with honesty and professionalism.

To be eligible for a return or refund, your phone stand must be unused, undamaged, and in its original condition, with all original packaging intact. We require that you initiate the return process within 30 days of receiving your order. This period gives you ample time to inspect the product and decide if it suits your needs, without rushing your decision.

To start a return, please contact our customer service team. You do not need to provide a detailed reason for returning the product—we simply ask that you inform us of your intent to send it back. Our team will guide you through the simple steps, including how to package the phone stand properly to prevent damage during transit.

When returning your phone stand, please ensure it is packed securely. We recommend using the original packaging if available, as it is designed to protect the product. While we cover return shipping costs for eligible returns, improper packaging that causes damage may affect your eligibility for a full refund.

Once we receive your returned package, our team will inspect the phone stand to confirm it meets the return eligibility requirements. This inspection process takes up to 7 business days, excluding weekends and holidays. We take the time to conduct a thorough check to ensure fairness for both you and our store.

If your return is approved, we will process your refund promptly using the same payment method you used for your original purchase. Please note that the time it takes for the refund to appear in your account depends on your payment provider, and we cannot control this timeline.

In cases where the phone stand arrives damaged, defective, or not as described, we will cover all return shipping costs and offer either a full refund or a replacement—whichever you prefer. To help us process these requests efficiently, please provide photos of any damage or defects when contacting our customer service team.

We do not accept returns for phone stands that have been used, damaged due to misuse, or modified. Additionally, returns initiated after the 30-day period will not be eligible for a refund or replacement. Our policy is designed to be fair to both our customers and our store, ensuring we can continue to provide quality products and services.

At Mjbracket, we value your trust and want to ensure your shopping experience is positive, even if you need to return a product. If you have any questions about this Refund and Returns Policy, please contact our customer service team for clarification.